Common queries answered

Frequently asked Questions

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States5-15 Business days
Canada, Europe15-25 Business days
Australia, New Zealand15-30 Business days
Mexico, Central America, South America15-30 Business days
Asia10-30 Business days
Africa15-45 Business days

*This doesn’t include our 2-5 day processing time.

Go to My Account and fill the form.

please contact us and we will do our best to help you out.

you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

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